Last Updated: 14 March 2025

At Mozzie Bite (referred to as “we,” “us,” or “our”), we are committed to protecting the privacy of our users and customers (collectively, “you” or “your”). This Privacy Policy explains how we collect, use, store, disclose, and protect your Personally Identifiable Information (“PII”) in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles. It also outlines your rights with respect to your PII and how you can contact us regarding any questions or concerns.

1. Scope and Application

  1. This Privacy Policy applies to all users of the Mozzie Bite website (the “Site”), any mobile or web applications we operate, and any services we provide (collectively, “Services”).
  2. By accessing or using our Site or Services, you consent to the collection and use of your PII as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use our Site or Services.
  3. We may provide additional notices to you at the time we collect your PII. Those notices may supplement or clarify our privacy practices or provide you with additional choices regarding how we process your data.

2. Definitions

  • Personally Identifiable Information (PII): Information that can be used to identify you directly or indirectly. Examples include your name, email address, phone number, mailing address, payment information, or other data that can be reasonably linked to your identity.
  • Non-Personally Identifiable Information (Non-PII): Information that cannot be used to identify you personally. Examples include de-identified or aggregated data, browser type, general geographic location, and other technical data.
  • Cookies: Small text files that are placed on your device to help operate and improve our Site or Services. No PII is stored in our cookies.

3. What Information We Collect

We collect the minimum necessary information to provide our Services and support our operations, including:

  1. Information You Provide Voluntarily
    • Account or Registration Information: Name, email address, phone number, mailing address, and other details you provide when signing up or placing orders/purchases.
    • Payment Information: If you make purchases through our Site, we may collect limited payment or billing information. (Note: We may use reputable third-party payment processors and not store your full payment details ourselves.)
    • Communications: Information you share when you contact us (e.g., via email, phone, or social media), respond to surveys, participate in promotions, or request support.
  2. Information Collected Automatically
    • Log Data: IP address, browser type, operating system, device information, date/time of visits, and pages viewed.
    • Cookies and Similar Technologies: Information about your interactions with our Site, to remember preferences, authenticate sessions, and measure traffic patterns.
  3. Information from Third Parties
    • We may receive information about you from third-party services that help us provide, measure, or improve our Services (e.g., analytics providers, social media platforms).

4. How We Use Your Information

We may use your PII for various purposes, including:

  1. Service Delivery
    • To provide, maintain, and improve our Site and Services.
    • To process transactions, billing, and payments.
    • To identify and authenticate you when you log in or access restricted areas.
  2. Communication and Customer Support
    • To respond to your inquiries, provide customer support, and ensure quality control.
    • To send service-related announcements or important updates (e.g., changes to policies or services).
  3. Marketing and Promotional Activities
    • To send newsletters, promotions, or updates about our Services that may interest you, provided you have not opted out.
    • You may unsubscribe from marketing communications at any time by following the “unsubscribe” link in any email or by contacting us directly.
  4. Analytics and Performance
    • To monitor and analyze usage patterns, user demographics, and other trends that help us improve our Site and Services.
  5. Legal and Compliance
    • To comply with legal obligations, respond to lawful requests by public authorities, and enforce or apply our Terms of Business.

5. Disclosure of Your Information

We will not disclose or sell your PII to anyone without your knowledge or consent, except in the following circumstances:

  1. Service Providers and Vendors
    • We may share information with third parties that perform services on our behalf (e.g., hosting providers, payment processors, analytics services). Such parties are required to use any PII we share solely to provide services to us and not for any other purpose.
  2. Legal Requirements
    • We may disclose PII when we believe, in good faith, that such disclosure is necessary to comply with the law, protect our rights or the safety of our users, or respond to a government request.
  3. Business Transactions
    • In the event of a merger, acquisition, reorganization, or sale of assets, your PII may be transferred as part of that transaction. We will use reasonable efforts to ensure the acquiring party follows the practices described in this Privacy Policy.

6. Children’s Privacy

We do not knowingly collect PII directly from children under the age of 13. If you are under 13, please do not submit any information through our Site or Services. If we learn that we have collected PII from a child under 13 without verifiable parental consent, we will take steps to delete such information as soon as possible.

7. International and Cross-Border Data Transfers

While we operate primarily in Australia, we may process your PII on servers located in other countries. If you use our Site or Services from outside of Australia, you agree to the transfer of your PII to Australia or other locations, which may have different data protection rules than your country. In such cases, we take reasonable steps to ensure that your privacy rights are adequately protected by appropriate safeguards.

8. Data Security

  1. Security Measures
    • We take reasonable steps to protect your PII, including the use of encryption, secure servers, and access controls. All stored PII is held in a password-protected database.
  2. No Guarantee
    • While we strive to protect your data, no method of electronic transmission or storage is completely secure. By using our Site and Services, you acknowledge that we cannot guarantee absolute security.

9. Data Retention

We will retain your PII for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When PII is no longer needed, we will take reasonable steps to securely destroy or permanently de-identify it.

10. Cookies and Similar Technologies

  1. Use of Cookies
    • We may use cookies to help operate and improve our Site, enhance your user experience, and gather usage data. No PII is stored in our cookies.
  2. Your Choices
    • You may opt to disable or delete cookies on your device at any time; however, doing so may affect or limit certain features of our Site or Services.
  3. More Information

11. Access, Correction, and Deletion of Your Information

  1. Accessing Your Information
    • You have the right to request access to the PII we hold about you. We will grant access to the extent required or authorized by the Privacy Act 1988 (Cth) or other applicable laws.
  2. Correcting Your Information
    • If you believe any of your PII is inaccurate or outdated, you may request a correction. We will take reasonable steps to correct it where necessary or appropriate.
  3. Deletion Requests
    • You may request that we delete your PII, subject to any legal obligations requiring us to retain the information. We will endeavour to respond to such requests within 30 days.
  4. Verification
    • We may require you to verify your identity before granting access, correcting, or deleting your PII.

Our Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third-party sites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our privacy practices or for other operational, legal, or regulatory reasons. When we do, we will post the updated policy on our Site and update the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes.

14. Complaints and Disputes

If you have a complaint regarding our handling of your PII, or if you believe we have breached any applicable privacy laws, please contact us using the details below. We will promptly investigate your complaint and respond to you, outlining any steps we will take to resolve your concerns.

15. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or your PII, please contact us.